If you wish to return a product that you've purchased that you are not satisfied with, you may do so within 30 days of receipt for a full refund or exchange. The product returned must be in its original factory packaging, and in sealed and new condition.
Due to the nature of our products, all sales are otherwise final.
If free shipping was offered and chosen for your order, the actual shipping cost that was incurred by us by the shipping carrier will be deducted from your refund.
You must obtain a Return Merchandise Authorization number (RMA #) prior to shipping your return. We reserve the right to refuse RMA requests. Please note to carefully package the product when you are shipping it back to us to fully protect it in transit.
If the product is returned and cannot be restocked due to shipping damage and/or used as deemed by a returns processing specialist, then a minimum 50% processing and replacement fee (actual fee will vary depending on the condition of return) will be deducted from your store credit/refund. There will be no refunds made for products that have been opened or used.
While we strive to provide exceptional support to all customers and will help to make the return process as painless and easy as possible, we are not responsible for lost or damaged returns.
OBTAINING AN RMA FOR A RETURN
To obtain a return merchandise authorization number (RMA #) for return, follow the directions below:
Send an email to firstname.lastname@example.org
Provide your full name, order number, the reason for the return, and a good contact phone number to reach you at.
Allow 1-2 business days for a response from a customer service representative.
Please note that we reserve the right to refuse RMA's if our return policy is being abused. You will need to carefully package the product when you are shipping it back to us to fully protect it in transit. While we strive to provide exceptional support to all customers and will help to make the return process as painless and easy as possible, we are not responsible for lost or damaged returns.
ALL RETURNED ITEMS MUST be returned in new condition with no damage or modifications to the outer packing or to the product itself.
ORDER CANCELLATION/PACKAGE REFUSAL
We ship most orders within 1-2 business days of receipt of the order. If your order has already been shipped, it may not be possible to cancel it. Every effort will be made to accommodate the cancellation of your order if your order has not been charged and/or shipped. If your shipment is already in transit, we may not be able to cancel your order. Please contact us immediately upon receipt of the order so that we may issue an RMA for your return. Upon the processing of your return, we will provide you a store credit for the full value of the products purchased and returned.
Any orders refused and therefore shipped back to Tureherbalcreations.com will receive a partial refund if the item is received in new condition; the partial refund would be the remainder of the payment after the subtraction of the actual shipping costs TO and FROM the buyer and a 25% re-stocking fee. In cases where your item received FREE shipping, we will only assess a valid shipping fee for the return postage (whatever the carrier charges us). If the item returned has been damaged in transit, the refund amount will be at the sole discretion of Trueherbalcreations.com.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Only regular-priced items may be refunded, unfortunately, sale items are final and cannot be refunded.